Overstock.com

Well, this site is great for bargains and for headaches.

I have had excellent service from them when it comes to books, DVDs and jewelry.
Not so great service when . . .

I ordered a small appliance from them and it arrived broken.
Notified them, they came and picked it up and reordered me a new one and I did not have to pay a restocking fee.
That also came damaged.
Notified them again, will pick up, no restocking fee, and told them I wanted a refund this time.
However, the guy reordered me a third one!!

I had to dig to find their phone number (at the time).
I called them up and asked to speak to a superior. This phone call took an hour and I was put on hold every now and then talking with the nice apologetic gal. Thank goodness I have a great phone plan and the call was included in my monthly package otherwise, the phone charge would have exceeded the small appliance expense.

Lucky for me the order got cancelled before it left the warehouse.

Unlucky for me, it took nearly 6 months to get my refund. Evidently, there is a power player who approves the refunds and takes his time. Maybe he is overwhelmed with requests?

I would not order another appliance from them again but will continue to order books, DVDs, and maybe some jewelry.

They do have some great buys.
I got 10 books I wanted for less than 5 of those books would have cost me at Amazon.

After I use or read the books, I donate them to my teeny tiny underfunded town library opened a few days a week.
They appreciate my "penny philanthrophic" generousity. LOL

Ideas:

Always make sure books you donate are in good condition, no rips, tears, writing or missing or crumpled pages, broken bindings or pages falling out.

Donate books to a fundraiser -- church jumbles, library book sale

Donate Children's books to schools.

Donate books to Goodwill or Salvation Army Stores or any Thrift Shop that will take them.